Privacy Policy

Print and Press Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website. By accessing or using our services, you agree to the terms outlined in this policy.

1. Introduction

At Print and Press Studio, we are dedicated to ensuring the privacy and protection of your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, and safeguard your personal information.

This Privacy Policy applies to all individuals who interact with our website and services, including customers, visitors, and users of our website.

2. What Information We Collect

We may collect and hold the following types of personal information:

1. Contact Information: Name, email address, phone number, and postal address.
2. Payment Information: Billing Address and payment history.
3. Order Information: Details about the products or services you have ordered from us, including design preferences and customisations.
4. Device Information: Information about how you interact with our website, including IP address, browser type, operating system, and pages visited.
5. Other Information: Any additional information you choose to provide to us through customer service interactions or feedback.

We will only collect personal information that is necessary for providing our services.

3. How We Collect Information

We collect personal information in the following ways:

1. Directly From You: When you place an order, create an account, contact us, or interact with our website, we collect personal information you voluntarily provide.
2. Automatically: When you visit our website, we may automatically collect certain information using cookies or other tracking technologies. This includes information about your browsing behaviour and preferences.
3. From Third Parties: We may also collect personal information from third parties, such as payment processors, marketing partners, or other service providers who help us deliver our services to you.

4. How We Use Your Information

We use the information we collect for the following purposes:

1. Providing Services: To process and fulfill your orders, including custom printing, delivery, and support.
2. Communication: To respond to your inquiries, send order updates, and inform you of new products or services that may interest you.
3. Payment Processing: To process your payments and prevent fraud.
4. Improving Our Services: To analyse customer preferences and improve our products, services, and website functionality.
5. Marketing: To send promotional offers, newsletters, or marketing communications, provided you have consented to receive them. You can opt out of marketing communications at any time.

5. How We Share Your Information

We may share your personal information with third parties in the following situations:

1. Service Providers: We may share your personal information with third-party service providers who assist us in fulfilling your orders, processing payments, and providing customer support (e.g., shipping companies, payment processors).
2. Legal Requirements: If required by law or in response to a valid legal request (such as a subpoena or court order), we may disclose your personal information to government authorities or law enforcement.
3. Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner as part of the transaction.

We ensure that any third parties with whom we share your personal information adhere to appropriate privacy and data protection practices.

6. How We Protect Your Information

We are committed to protecting your personal information by using reasonable physical, technical, and administrative safeguards. These measures are designed to protect against unauthorized access, use, or disclosure of your personal information.
However, no method of electronic transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

7. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to access and correct any personal information we hold about you. If you would like to request access to your information or if you believe that any of the information we hold is incorrect or incomplete, please contact us using the details provided below.
We will respond to your request in a timely manner and may charge a reasonable fee for providing access to your information, depending on the complexity of the request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences.
You can choose to disable cookies through your browser settings, but please note that some parts of our website may not function properly without them.

9. Marketing Communications

If you have provided us with your contact information, we may send you marketing communications, such as newsletters or promotional offers, related to our products and services. You can opt out of receiving these communications at any time by following the unsubscribe link in the emails or by contacting us directly.

10. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal information from a child, please contact us immediately so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal information.

How to Care for your New Garments

We have created this page to assist you in caring for your new garments so that the prints last as long as possible!

1. DO NOT iron any prints

2. Tumble-dry on LOW or hang dry

3. Wash inside out

4. Never pick or rub prints in any way

5. NEVER bleach designs