Warranty

At Print and Press Studio, we are committed to delivering high-quality products and services to our customers. This Warranty Policy outlines our commitments regarding the products and services we provide. We comply with Australian Consumer Law (ACL), which gives you certain consumer guarantees and rights.

1. Consumer Guarantees Under Australian Consumer Law

As a business providing goods and services to consumers in Australia, we acknowledge and comply with the Australian Consumer Law (ACL), which gives consumers the following guarantees:

  1. Goods must be of acceptable quality: Our products are guaranteed to be free from defects in materials and workmanship and to be safe, durable, and fit for the purpose they are intended for.
  2. Goods must match the description: Our products will meet the description provided, whether on our website, promotional materials, or during the sales process.
  3. Services must be provided with due care and skill: Any services provided by us, including custom printing, design services, and delivery, are guaranteed to be performed competently, diligently, and to a reasonable standard.
  4. Fit for purpose: The goods and services we offer will be fit for the purpose they are intended for, and suitable for your needs, provided that you clearly communicate these needs to us.

2. Warranty Coverage

Print and Press Studio provides the following warranty for the products and services we deliver:

1. Products: All products we print or manufacture are covered by a 12-month warranty against manufacturing defects or errors in the printed materials. This warranty covers defects that are a result of faulty materials, printing errors, or production flaws.
2. Services: Our printing services, including custom designs, are covered by a 12-month warranty. If the service we provided does not meet the agreed-upon specifications or if there are any errors in the final product resulting from our design or printing process, we will rectify the issue at no extra cost to you.
3. Exclusions: This warranty does not cover:

a. Damage caused by misuse, negligence, or improper care by the customer.
b. Products or services that were altered after being delivered (e.g., printing errors caused by customer-supplied files).
c. Issues that arise due to artwork or specifications provided by the customer that were inaccurate or incomplete.
d. Issues related to shipping damage after the products leave our premises, as shipping issues are covered under our Shipping and Delivery Policy.

    3. Claims and Remedies

    If you believe that a product or service we provided does not meet the above guarantees, you are entitled to the following remedies under ACL:
    1. Repair or Replacement: We will repair or replace the defective product or rectify the error in service at no extra charge.
    2. Refund: If the product or service cannot be repaired or replaced, or if the defect is significant, you may be entitled to a full or partial refund.

    To make a warranty claim, please follow these steps:
    1. Contact Us: Reach out to our customer service team within 14 days of receiving the product or service if you believe there is a defect or issue. You can contact us via email at info@printandpressstudio.com.au
    2. Provide Details: You may need to provide us with details of the defect or issue, including:

    a. A description of the problem
    b. Photos or other evidence of the issue
    c. Your order number and proof of purchase

      3. Inspection and Resolution: Once we receive your claim, we will assess the situation and determine whether a repair, replacement, or refund is appropriate. We may request that the defective product be returned to us for inspection.

      4. Limitations of Warranty

      1. Third-Party Materials: If you provide us with third-party materials (e.g., artwork, files, or other materials), we are not responsible for any issues caused by the quality or condition of these materials.
      2. Custom Products: Custom products, including personalized items (e.g., shirts with custom prints), may have specific limitations based on customer-supplied artwork or specifications.
      3. Shipping and Delivery: While we take great care in ensuring the safe delivery of your products, we cannot be responsible for damages or losses that occur during shipping. Please refer to our Shipping and Delivery Policy for more details.

       

      How to Care for your New Garments

      We have created this page to assist you in caring for your new garments so that the prints last as long as possible!

      1. DO NOT iron any prints

      2. Tumble-dry on LOW or hang dry

      3. Wash inside out

      4. Never pick or rub prints in any way

      5. NEVER bleach designs